Terms & Conditions
General
UNKWNN ("we" and "us") is the operator of (www.unkwnzj.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Cost
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Dispatch Time
Orders are usually dispatched within 10-15 business days of payment of the order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit please contact customer service at hello@zjle.ca with an image of your damaged parcel.
Returns & Exchanges
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at hello@zjle.ca with details/images of the product and the defect within 7 days of receiving the order. We will review your claim and provide instructions on how to proceed with the return/exchange process.
Please note that we reserve the right to refuse any returns/exchanges that do not meet our policy guidelines. All items must be returned in their original packaging, unused and in the same condition as when you received them. Shipping charges are non-refundable and the customer is responsible for all return shipping costs. We take great care to ensure that all products are carefully inspected and packaged before they are shipped. However, if you receive a defective item, we apologize for any inconvenience this may have caused and we will make every effort to resolve the issue as quickly as possible.
Thank you for your understanding and cooperation. If you have any questions or concerns about our returns and exchange policy, please do not hesitate to contact us at hello@zjle.ca.